Booking & Purchasing

9 articles

How do I enable MINDBODY notifications?

You must be signed up to receive our Newsletters & Promotions in your Mindbody account in order to be eligible for the rewards program and receive waitlist notifications. Don’t worry, you can still...

Updated 11 months ago by Matt Juszczak

How can I confirm I'm signed up for a class?

To confirm you're signed up for a class, follow these steps: Visit http://www.turnstylecycle.com Click the "Login | Register | View Account" link in the header Sign in with your username and passwo...

Updated 11 months ago by Matt Juszczak

How can I change my billing information?

To update your billing information, follow these steps: Visit http://www.turnstylecycle.com Click the "Login | Register | View Account" link in the header Sign in with your username and password, a...

Updated 11 months ago by Matt Juszczak

How do I book a friend under my account?

To book a class for someone other than yourself, please make your reservation directly through Mindbody . Click "Sign Up" next to the class you'd like to book, then choose "Someone Else" at the top...

Updated 11 months ago by Matt Juszczak

Why didn't I receive a notification that I was off the waitlist?

Please make sure that you are signed up to receive notifications from MindBody. To enable notifications, please follow these instructions .

Updated 11 months ago by Monica Vela

I booked a class today, but would like to come at a different time.

We're happy to "same day change" you to a different class as a courtesy, provided there is space in that class. We're working on ways to automate this process, but in the meantime, your best bet is...

Updated 11 months ago by Matt Juszczak

How do I get the Turnstyle app?

Click here to get our mobile app!

Updated 2 years ago by Matt Juszczak

I purchased an unlimited package and tried to book a class, but am prompted to make a purchase.

Unfortunately, this happens when you book your first class and then try to book a class prior to that date. Your unlimited package activates on the date of the first class booked, and classes prior t…

Updated 2 years ago by Matt Juszczak

I can't seem to login! Is my account deleted?

If you're receiving an error message, a few things may have happened: Has your account been inactive for over a year? If so, it's likely been archived. To have it re-activated, please send us a messa…

Updated 2 years ago by Matt Juszczak