What is the late cancel & no show policy?
Subscription customers ("Subscription Unlimited", "Subscription 6 Pack", etc.) and On Demand Unlimited customers ("1 Month Unlimited", "1 Year Unlimited", etc.) who fail to cancel class within 8 hour…
Policies
What is your overage policy on subscriptions?
Your subscription limits you to a certain amount of classes per month at Turnstyle. When you try to book a class over that limit, our booking system will not stop you. We understand how frustrating i…
What is your waitlist policy?
We maintain a waitlist for each class, and we want to give those customers a chance to sweat. If you're on the waitlist you'll be notified via email if/when you're taken off the waitlist. If you are …
What is your late policy?
As a courtesy to other customers, we do not let anyone into the room once a class has begun. For cycling classes, if you are not on your bike by the start of class, you will forfeit your chance to ri…
