What is your late policy?
As a courtesy to other customers, we do not let anyone into the room once a class has begun. If you are not on your bike or at your bootcamp spot by the start of class, you will forfeit your chance t…
Policies
What is your waitlist policy?
We maintain a waitlist for each class, and we want to give those customers a chance to sweat. If you're on the waitlist you'll be notified via email if/when you're taken off the waitlist. If you are…
What is the late cancel & no show policy?
Subscription customers ("Subscription Unlimited", "Subscription 6 Pack", etc.) and On Demand Unlimited customers ("1 Month Unlimited", "1 Year Unlimited", etc.) who fail to cancel class within 8 hour…
What is your overage policy on subscriptions?
Your subscription limits you to a certain amount of classes per month at Turnstyle. When you try to book a class over that limit, our booking system will not stop you. We understand how frustrating i…
