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      Policies

      4 articles

      What is your overage policy on subscriptions?

      Your subscription limits you to a certain number of classes per month at Turnstyle. However, other than the 1 per day Unlimited subscription, if you try to book a class over your limit, our booking s…

      Updated 8 months ago by Matt Juszczak

      What is your late policy?

      As a courtesy to other customers, we do not let anyone into the room once a class has begun. If you are not on your bike or at your bootcamp spot by the start of class, you will forfeit your chance t…

      Updated 1 year ago by Julie Cornelius

      What is the late cancel & no show policy?

      Most subscription customers ("Subscription Unlimited", "Subscription 6 Pack", etc.) and other Unlimited customers ("1 Month Unlimited", "1 Year Unlimited", etc.) who fail to cancel class at least 8 h…

      Updated 1 year ago by Matt Juszczak

      What is your waitlist policy?

      We maintain a waitlist for each class, and we want to give those customers a chance to sweat. If you're on the waitlist you'll be notified via email if/when you're taken off the waitlist. If you are…

      Updated 2 years ago by Julie Cornelius

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