What is the late cancel & no show policy?

Updated 2 months ago by Matt Juszczak

Subscription customers ("Subscription Unlimited", "Subscription 6 Pack", etc.) and On Demand Unlimited customers ("1 Month Unlimited", "1 Year Unlimited", etc.) who fail to cancel class within 8 hours are charged $8. Those who fail to cancel and don't show to class are charged $20. Late cancel and no show charges process automatically 24 - 36 hours after a missed class and are billed to the credit card on file. Those on limited class subscriptions do not lose a class in the event of a late cancel or no show. For example, if you are on the Subscription 6 and late cancel 2 classes in one month, you are still allowed to attend 6 classes.

Those on class packages, such as "3 Classes" or "10 Classes", lose their class in the event of a late cancel or no show. There is no fee charged.


How did we do?