What is your overage policy on subscriptions?
Your subscription limits you to a certain amount of classes per month at Turnstyle. When you try to book a class over that limit, our booking system will not stop you. We understand how frustrating it could be if you went to book a 7th class on a Subscription 6 or a 13th class on a Subscription 12 a few days before your renewal, only to be asked to purchase a class. Some months are busier than others, and we want to keep things simple.
Subscription 6 customers may only take 6 classes per month. However, if you happen to take an extra class every so often, we will not charge you for that extra class.
Subscription 12 customers may only take 12 classes per month. However, if you happen to take an extra class every so often, we will not charge you for the extra class.
Please do your best to respect and not abuse this policy. Every so often does not mean every month. This is meant to be a courtesy buffer for you, not a regular occurrence. We will politely ask those with regular overages to upgrade.
We reserve the right to cancel it at any time and strictly limit the packages accordingly.